Frequently Asked Questions

What is Nurse Life?

Nurse Life is your ultimate online destination for a wide range of high-quality products designed specifically for nurses. We offer practical and stylish solutions to enhance your comfort, efficiency, and overall well-being throughout your nursing journey.

Who curates the products at Nurse Life?

Our product selection is curated by Nurse Meg (owner) experienced nurse who understands the unique needs and challenges of the profession. We take pride in offering items that have been tested and approved by fellow nurses.

Are the products only for registered nurses, or can other healthcare professionals use them too?

While our products are designed with nurses in mind, many of them are suitable for a variety of healthcare professionals, including doctors, medical assistants, and therapists. Feel free to explore our collection and find items that suit your needs.

How do I place an order?

Ordering from Nurse Life is easy! Simply browse our website, add your desired items to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details. Once your order is confirmed, we'll take care of the rest.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also use popular online payment platforms such as PayPal for a secure and convenient checkout experience.

How will my order be shipped, and what are the shipping costs?

We offer a variety of shipping options to suit your needs. Shipping costs will vary based on your location and the shipping method you choose. You can review the shipping options and costs during the checkout process before finalising your order.

What is your return and exchange policy?

We want you to be completely satisfied with your Nurse Life purchase. If you receive a product that doesn't meet your expectations or if there's a defect, please refer to our Returns and Exchanges page for detailed information on our policies and how to initiate a return or exchange.

Returns & Refunds

RETURNS & REFUNDS

Refunds must be requested within 14 days of the delivery date. Any refund request after 14 days, if approved, will be issued in the form of store credit. If the item has already been shipped refunds will only be processed once the item has been returned.

Refunds will only be given for faulty or damaged items. Store credit may be offered for change of mind only once the original item is returned in original condition and packaging at the expense of the buyer.

Can I track my order?

Yes, you can track your order's progress by logging into your Nurse Life account and accessing the order tracking information provided. You'll receive updates on the status of your shipment, including estimated delivery dates.

Do you offer discounts for bulk orders or healthcare institutions?

Yes, we offer special pricing and discounts for bulk orders and healthcare institutions. Please reach out and fill out our contact form for more information on how we can assist you with your specific needs.

How can I get in touch with Nurse Life's customer support?

For any inquiries, assistance, or feedback, our friendly customer support team is here to help. You can reach us through our Contact Us page. We strive to provide timely responses to ensure your satisfaction.

Delivery Time 

Nurse Life uses mainly Australian suppliers however may occasionally use international suppliers. The general estimated delivery time is 7-30 business days. Please exclude weekends and holidays when calculating your estimated delivery time. The majority of the items listed on our website come from suppliers that have given us this time frame of having product orders delivered. Please keep in mind that there is also a processing time frame (see more details below).

From our company’s personal experience, the average delivery time frame from our suppliers tends to be within about 14 business days, starting once the order has physically shipped. Shipping times are always approximate, given that there is no hold up with customs, holidays, or other rare occasions of an unexpected issue, causing a delay on the supplier end.

Processing 

All orders made from Nurse Life are processed within 1-3 business days. However, orders must then be processed and shipped by our suppliers, whose processing time is within 2-7 business days.

Do all items ship together?

No, not necessarily. Nurse Life works with more than one supplier. Due to this, your order may consist of items that come from various suppliers. If you have more than one item in an order, you may receive your items in separate packaging, as well as the possibility of packages arriving on separate dates.

I still have not received my order, now what?

If it has been more than one week (7 days) past the estimated delivery date (30 business days from the date shipped) and the order still has not been received, please email nurselifeaus@gmail.com and we will look into the issue and handle it accordingly. Please include your name, order number, and a brief summary of the issue.