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Free Shipping on all orders over $100+ Australia Wide

Shipping/Disclaimer

SHIPPING

Delivery Time 
Nurse Life uses mainly Australian suppliers however may occasionally use international suppliers. The general estimated delivery time is 7-30 business days. Please exclude weekends and holidays when calculating your estimated delivery time. The majority of the items listed on our website come from suppliers that have given us this time frame of having product orders delivered. Please keep in mind that there is also a processing time frame (see more details below).

From our company’s personal experience, the average delivery time frame from our suppliers tends to be within about 14 business days, starting once the order has physically shipped. Shipping times are always approximate, given that there is no hold up with customs, holiday, or other rare occasions of an unexpected issue, causing a delay on the suppliers end.

Processing 
All orders made from Nurse Life are processed within 1-3 business days. However, orders must then be processed and shipped by our suppliers, whose processing time is within 2-7 business days.

Shipping Fees 
All orders are shipped for $4.95 flat rate or FREE of charge for orders over $50, Australia wide.

“Do all items ship together?”
No, not necessarily. 
Nurse Life works with more than one supplier. Due to this, your order may consist of items that come from various suppliers. If you have more than one item in an order, you may receive your items in separate packaging, as well as the possibility of packages arriving on separate dates.

"I still have not received my order, now what?" 
If it has been more than one week (7 days) past the estimated delivery date (30 business days from the date shipped) and order still has not been received, please email nurselifeaus@gmail.com and we will look into the issue and handle it accordingly. Please include your name, order number, and a brief summary of the issue.

DISCLAIMER

While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Nurse Life assumes no liability for inaccuracies or misstatements about products. 

Nurse Life is not responsible for incorrect or incomplete mailing/shipping addresses provided by the customer upon placing an order. If you feel you have made an error during the checkout process while placing your order please send an email to nurselifeaus@gmail.com with the order number, customer email, and corrected information ASAP. Refunds will not be provided due to incorrect information not corrected within 24 hours of placing the order.

RETURNS & REFUNDS

Refunds must be requested within 14 days of the delivery date. Any refund request after 14 days, if approved, will be issued in the form of store credit. If the item has already been shipped refunds will only be processed once the item has been returned.

Refunds will only be given for faulty or damaged items. Store credit may be offered for change of mind only once the original item is returned in original condition and packaging at the expense of the buyer.